EPISODE 65

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Jason & Fernando Flores

What Makes A Great Team Is Not Luck

To say the Resort at Pedregal is phenomenal would be an understatement. The five-star resort is ranked by Forbes, TripAdvisor, and received Travel Leisure’s World’s Best Awards making it’s resume speak for itself. In today’s episode, Jason and Fernando discuss how reaching this degree of service and notoriety was possible. Through creating and maintaining a service culture rooted in harvesting meaningful connections and positive impact, The Resort at Pedregal is second to none when it comes to the service industry. With over a decade of experience, Fernando provides insight and takeaways for any business owner in today’s show. Enjoy!


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About Fernando Flores

Since joining the team in 2008 as Assistant Director of Food & Beverage, his innovative, fresh ideas and determination have enabled him to quickly excel through the ranks, holding various positions at the resort including Director of Food & Beverage, Director of Rooms and Resort Manager. Flores’ multifaceted experience and familiarity with The Resort at Pedregal paired with his compassionate leadership skills allow him to further enhance the resort’s undisputed benchmark for providing the very finest in luxury hospitality and guest satisfaction. During his tenure, The Resort at Pedregal has been named the No. 1 Resort in Mexico by Travel + Leisure three times since the grand opening, was awarded the coveted Forbes Five-Star achievement for both the hotel and spa, and is consistently in the top 5 Resorts in Mexico (Western) in Condé Nast Traveler.

Flores earned a Bachelor of Applied Science degree in Biomedical and Medical Engineering from the Universidad Autonoma de Guadalajara.

Check out The Resort at Pedregal here: www.theresortatpedregal.com
Find The Resort at Pedregal at @resortatpedregal
Find Jason at @jasonkhalipa
Work with Jason and the NCFIT Collective Crew at www.ncfitcollective.fit


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